FAQ

Questions, Answered

What is InfraReset?

InfraReset is a portable infrared sauna blanket designed for at-home relaxation and recovery. It delivers controlled infrared heat to support a calming, spa-like wellness experience from the comfort of your home.

How does InfraReset work?

InfraReset uses infrared heat to gently warm the body while you relax inside the blanket. The heat creates a comfortable warming sensation that supports relaxation and encourages sweating during each session.

What type of infrared heat does InfraReset use?

InfraReset uses far-infrared heat, which is commonly used in wellness and sauna products for its gentle, evenly distributed warmth.

How should I use InfraReset?

Simply lie down, zip yourself into the blanket, select your preferred temperature, and relax. We recommend wearing light clothing or using a towel liner during each session.

How long should a session last and how often can I use it?

Most users start with 30–45 minute sessions, 2–3 times per week. You can adjust session length and frequency based on comfort and personal preference.

What if InfraReset is not right for me?

We want you to feel confident in your purchase. If InfraReset isn’t the right fit for your lifestyle, please refer to our return policy or contact our support team for assistance.

Shipping, Returns & Support

What shipping options do you offer?

We offer free shipping within the United States on all orders. Your available shipping details will be shown at checkout before you complete your purchase.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard delivery within the U.S. usually takes 3–7 business days, depending on your location.

What is your return policy?

We accept returns on unused and unopened products within the return window stated in our policy. For hygiene and safety reasons, used products cannot be returned. Please review our full return policy or contact our support team before initiating a return.

Do you ship internationally?

At this time, InfraReset primarily ships within the United States. For international shipping inquiries, please contact our customer support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard encryption to protect your personal and financial information.

Is my payment information secure?

Absolutely. We use SSL encryption and PCI DSS compliance to ensure your payment information is completely secure. Your credit card details are never stored on our servers—they're processed directly through secure payment gateways. We never share your personal information with third parties without your consent.

Orders & Customer Service

Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery status.

Can I modify or cancel my order?

Orders can only be modified or canceled before they are processed for shipment. If you need to make a change, please contact our support team as soon as possible.

How do I contact customer support?

You can reach our customer support team via the contact information listed on our website. We aim to respond to all inquiries as quickly as possible during business hours.

Do you offer bulk or wholesale orders?

Yes, we offer bulk and wholesale opportunities for qualified partners. Please contact our team for more information and eligibility details.

What should I do if there is an issue with my order?

If you experience any issues with your order, please contact our customer support team and include your order number so we can assist you promptly.

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